FAQ

What products are available?

The catalog includes coffee beans, cold brew formats, single-serve coffee, matcha and tea, bundles, drinkware, and accessories. Current ingredients, specifications, options, and availability appear on each product page.

Is shipping free?

Free shipping applies only when shown at checkout. Eligibility can depend on destination, basket value, and the available service.

How long does delivery take?

Processing generally takes 1–2 business days, followed by an estimated 2–4 business days in transit. Carrier timing is not guaranteed.

Can I return an item?

There is no general change-of-mind return right under this policy. Contact us within 30 days of delivery for damage, defects, an incorrect item, or a material listing mismatch.

What should I send for a problem item?

Provide the order number, ordering email, explanation, and clear photographs or video. Wait for authorization before returning anything.

How can I pay?

Credit and debit card choices actually available for an order are displayed at checkout. Payment must be authorized before fulfillment.

How is online activity used?

Cookies and similar tools support checkout, preferences, security, analytics, and relevant advertising. The Privacy Policy explains choices and rights.

Where are the complete terms?

Review the Shipping, Refund, Payment, Privacy, and Terms of Service pages for the full rules. Contact us using the details below for order or product questions.